Knowledge and sources

Knowledge is where your company's documents live: the guidance your team keeps up to date and the original material CORA reads when she answers. Open it from Knowledge in the sidebar.

What Knowledge holds

Knowledge has three views:

• Instructions & knowledge holds maintained company documents such as work instructions, policies, processes and guides. Each document shows whether it needs review.
• Source material holds the original files people have added. CORA can use them as sources, but uploading a file does not mark it as reviewed company guidance.
• My drafts holds your private drafts. Only you can see a draft until you share it.

Project files stay inside their Project. Ordinary chat uses company knowledge and does not search Project contents.

Add documents

Use Add documents to add company files. Knowledge accepts Office documents, PDF, OpenDocument, saved emails, images, videos (MP4, MOV, WebM, MKV, AVI, up to two hours), text and data files, and ZIP archives, up to 100 MB per file. CORA reads a video in five-minute parts: what is said, with times and speakers, and what is shown on screen. Access follows your workspace permissions. Each file shows Queued, Reading or Ready, and a file that fails to read can be retried. The original is kept, and a readable copy is indexed so CORA can find and quote it.

Write guidance

• Create from conversation turns one of your conversations, or your own description, into a draft instruction.
• Create from material combines existing documents into a company guide.
• Write it yourself opens a blank document.

A created draft is private and unreviewed. When it is ready, use Share reviewed instruction. Sharing saves that version, marks it reviewed and makes it visible to the company.

How CORA answers from Knowledge

When a question needs company knowledge, CORA searches the sources you are allowed to see, opens the ones that fit and answers from them. Her answer carries numbered citations. Hover over or focus a citation to see the source, its owner and its review status, and use Open source to read the original. If a cited source is past its review date, the citation says so and suggests checking the point with its owner before acting on it.

CORA follows Company instructions ahead of other sources, and she says so when a source is uncertain or two sources disagree.

Adding a file does not turn its contents into company memory. To learn how facts are stored, see Company memory. For the company website, see What CORA learns from your website.