Slack

Slack is a workspace connection. Workspace owners and admins connect it once for the whole company.

What CORA can read

CORA does not read channels on her own. She receives a message only when someone mentions @CORA in a channel the bot is in, or sends the bot a direct message. She answers in the same thread. The connection also lists the channels CORA can post to, shown on the connector page under Channels CORA can post to.

The Slack access CORA asks for covers posting messages, listing channels and users, receiving mentions, and direct messages with the bot.

What CORA can do

• Post to Slack posts a message to a Slack channel.

Answering a mention or a direct message happens in the conversation itself. Any other action CORA proposes from Slack, such as posting elsewhere or sending email, still follows that action's own approval rule.

Each of these actions starts at Ask the first time in Settings -> Agent permissions, so CORA asks a person to approve before she uses it. Owners and admins can make an action stricter with Always ask. A workspace cannot set an action looser than its default.

Connect

1. Open Settings -> Connections and select Slack.
2. Choose Connect to CORA, or Connect to Slack on the card below it.
3. Approve the CORA app in Slack.

You return to the connector page, which shows the connected Slack team. Members who are not owners or admins see that only owners and admins can install Slack.

Disconnect

Owners and admins choose Disconnect Slack on the connector page and confirm. Agents stop posting messages.