Shadow mode

Every agent you hire starts free in shadow mode. Shadow mode lets you see an agent's work before you employ it, so you decide based on what it actually produced.

What shadow mode means

In shadow mode the agent shows its work without acting on its own. You review what it prepares in the chat and in More apps -> Inbox.

Shadow mode stays governed. It does not allow the agent to take external actions by itself. Anything that would leave the company or change another system goes through the normal approval rules for that action. See Approvals and trust levels.

Employing an agent

When you have seen enough, employ the agent. Employing costs nothing: the agent's work draws on the workspace's AI usage, shown in euros under Settings -> Usage. The agent's page shows what it used this period, and owners and admins can set a monthly limit there.

What does not change

Employing an agent does not loosen its approvals. Each action keeps its trust level, and outgoing email from an agent's starter workflows still waits for a person to approve the exact message.