IT Help Desk

The IT Help Desk agent answers first-line IT questions and prepares ticket resolution steps from your company's technical notes.

Starter workflows

When an owner or admin hires it from Agents -> Hire an agent, it brings these workflows as drafts that you turn on one by one in Agent Builder:

• Answer an IT question (Ask me to): a first-line answer in numbered steps, with the escalation path when that is not enough. It never guesses at credentials or security settings; it says who to contact instead.
• Draft ticket replies from incoming email (Runs automatically): when a request arrives in the help desk mailbox, it classifies it, drafts the first-line reply with resolution steps and lists what to escalate. A person sends the reply. It never sends by itself.

What it works from

Company memory, Knowledge sources such as technical notes, and the incoming request. Acting directly in other IT tools is planned for this role and is not available yet.

What needs approval

Replies are drafts until a person sends them. Any action in another system follows that action's trust level. You name one approver when you hire the agent.