These Terms of Service (the "Agreement") are between Artificial Innovations Oy, Business ID 3546350-7, Tynnyritie 1 C 98, 02230 Espoo, Finland ("CORA") and the business customer that places an Order or creates a company workspace ("Customer"). By accepting an Order or creating a workspace, the person doing so confirms they are authorised to bind the Customer. CORA is offered to businesses and professionals only; it is not offered to consumers.
The Agreement consists of these Terms, each Order, and the following exhibits, all incorporated by reference (the "Exhibits"): the Acceptable Use Policy, the Security Standard, the Data Processing Agreement ("DPA"), the AI Addendum, the Retention Schedule, and the Sub-processor List. The Sub-processor List is published at hellocora.co/subprocessors; CORA sends the other Exhibits on request to support@hellocora.co. If documents conflict, the Order prevails, then the DPA, then the AI Addendum, then these Terms, then the other Exhibits.
1. Definitions
- Service: the CORA software service, agents, APIs, MCP server, desktop and mobile hosts, and Documentation.
- Workspace: a company workspace in the Service. Owner, Admin, Member, and Viewer are the roles inside it.
- Users: the people the Customer allows to use the Service, including employees, contractors, and consultants.
- Customer Data: all content, data, and materials the Customer or its Users submit to the Service or authorise the Service to read from a Connected Application, and everything the Service derives from it for the Customer, including Input and Output.
- Connected Application: a third-party application the Customer selects and authorises for use with the Service.
- Model: a third-party AI model made available through the Service. Model Provider: the provider or host of a Model, such as Microsoft (Azure AI Foundry), Anthropic, or Google.
- Input: any prompt, question, instruction, or query a User or an agent submits to a Model through the Service. Output: any content a Model returns through the Service in response to Input.
- Package: the processing package of a Workspace, as described in the AI Addendum and the Sub-processor List: EU-only processing, which is the default, or Flexible processing, which CORA turns on when the Owner asks in writing.
- EU Strict: EU-only processing that CORA locks for a Workspace under an Order.
- Order: an order form, quote, or online plan selection accepted by the Customer. Subscription Term: the period stated in the Order; for a self-serve plan, each monthly billing period.
- Self-serve plan: a plan the Customer selects and pays for by card in the Service, such as Solo, Small team, or Company. Invoiced plan: a plan sold under an Order that CORA invoices.
- Seat: a paid licence for one User on a self-serve plan, at the level (such as Premium or Basic) shown in the Service.
- Documentation: CORA's help content and technical documentation as published in the Service.
- Preview Features: features marked as preview, beta, or experimental.
2. Access and use
2.1 Subject to this Agreement, the Customer and its Users may access and use the Service during the Subscription Term as described in the Order and the Documentation. The Customer may allow its affiliates to use the Service as Users for the Customer's benefit.
2.2 The Customer is responsible for its Users, for their compliance with this Agreement, and for the security of their credentials. The Customer notifies CORA at support@hellocora.co without delay on learning of unauthorised use.
2.3 The Customer will not, and will not allow anyone to: resell, sublicense, or provide the Service to third parties; copy, modify, or create derivative works of the Service; reverse engineer it except where the law allows; circumvent capacity, security, or residency controls; use it to build a competing product or to benchmark it for publication; or use it in breach of law or the Acceptable Use Policy.
3. Customer Data
3.1 Ownership. As between the parties, the Customer or its licensors own all rights in Customer Data, including Input and Output. CORA assigns to the Customer any rights CORA may have in Output.
3.2 Licence to CORA. The Customer grants CORA a non-exclusive, worldwide, royalty-free right during the Subscription Term to host, process, transmit, and display Customer Data solely to provide the Service, to keep it secure, and to prevent or address service or technical problems.
3.3 No training. CORA does not use Customer Data to train, retrain, improve, or fine-tune any Model, and contractually prohibits Model Providers from doing so. The AI Addendum states the details.
3.4 Customer obligations. The Customer is responsible for the accuracy, content, and legality of Customer Data, warrants that it has the rights needed to grant the licence in 3.2, and is responsible for the terms of each Connected Application it authorises.
3.5 Usage data. CORA may collect and use anonymised and aggregated information about use of the Service that does not identify the Customer, a User, or Customer Data, to operate and improve the Service.
4. Fees and payment
4.1 Prices. Fees are those shown on CORA's pricing page or in the Service when the Customer selects a self-serve plan, or those stated in the Order for an invoiced plan. Fees are in euros and exclude VAT and other taxes, which the Customer pays. VAT is charged according to the Customer's billing details; where the reverse-charge mechanism applies, the Customer accounts for VAT itself. The Customer keeps its billing details, including its VAT number, accurate.
4.2 Self-serve plans and automatic renewal. Self-serve plans are monthly subscriptions charged in advance to the card on file through CORA's payment processor, Stripe. Each subscription renews automatically at the start of every period, and the card is charged for the next period, until the Customer cancels under 4.5. Each User who needs a Seat under the selected plan must have one; the Service does not admit more Users than the paid Seats allow.
4.3 Free trial. A new company Workspace may receive one 14-day free trial with a limited amount of AI usage, without a card. If the Customer subscribes during the trial, the first charge is made when the trial ends. If the Customer has not subscribed by then, the paid features of the Workspace stop until it does. Section 6 applies to the trial.
4.4 Changing plan or Seats. An upgrade to a higher plan or more Seats takes effect at once, and the card is charged straight away for the difference for the rest of the current period, with credit for the unused part of the previous selection. A downgrade to a lower plan or fewer Seats takes effect at the start of the next period; the current period is not refunded. Seats cannot be reduced below the number of Users who need them. Changes made during the free trial take effect at once and are not charged.
4.5 Cancellation. The Customer may cancel a self-serve plan at any time from the Workspace's billing settings. Cancellation takes effect at the end of the current paid period, and the Service stays available until then. Fees already paid are not refunded, except where this Agreement provides otherwise or mandatory law requires.
4.6 Failed card payments. If a card payment fails, CORA's payment processor retries it and CORA notifies the Owner. If the amount is still unpaid 30 days after the first failed attempt, CORA may suspend the Service until payment.
4.7 Invoiced plans. Invoices are payable within 14 days of the invoice date. The Customer may dispute an invoice in good faith within 14 days of its date; undisputed amounts remain payable. Interest on late payment accrues under the Finnish Interest Act (korkolaki 633/1982). If an invoice is more than 30 days overdue after notice, CORA may suspend the Service until payment.
4.8 Suspension and EU-only processing. Suspension or the end of a paid plan never moves an EU-only Workspace to Flexible processing. A suspended EU-only Workspace pauses AI features until payment.
4.9 AI usage. Each plan includes an amount of AI usage for every period, stated on the pricing page, in the Order, or in the Service. The Service shows usage in euros at CORA's prices, which are not the prices CORA pays its suppliers, and as a share of the included amount. Model requests, machine time, and messages the Service sends for the Customer draw on it. Included usage does not carry over to the next period. When the Customer's usage is used up, AI work pauses until the next period unless the Customer adds usage under 4.10. Estimates of human-work hours shown in the Service are estimates, not an entitlement to a fixed number of tasks or tokens.
4.10 Additional usage and automatic top-up. On self-serve plans an Owner or Admin may buy more usage at any time; each purchase is charged at once to the card on file and adds usage equal to the amount paid. An Owner or Admin may also turn on automatic top-up and set a spend limit for each period. While it is on, CORA adds usage in steps when the Customer's usage runs out and charges each step to the card on file without asking again, until the steps in that period reach the spend limit. CORA notifies the Owner and Admins of every step. An Owner or Admin may change the limit or turn automatic top-up off at any time; steps already charged are not refunded. Usage bought this way does not expire while the Workspace has a plan. On invoiced plans, additional usage follows the Order.
4.11 Price changes. CORA may change prices with at least 30 days' notice. A change applies from the Customer's next renewal or, for self-serve plans, from the first period that starts after the notice period.
5. Support, security, and changes to Exhibits
5.1 CORA provides support at support@hellocora.co on Finnish business days. Service levels, if any, are stated in the Order.
5.2 CORA protects Customer Data with the technical and organisational measures in the Security Standard.
5.3 CORA may update the Acceptable Use Policy, the Security Standard, the Retention Schedule, and the Sub-processor List to reflect changes in technology, practice, or law, provided that during a Subscription Term an update does not materially diminish CORA's obligations or increase the Customer's. Sub-processor changes follow the notice and objection process in the DPA.
6. Trials and Preview Features
6.1 Trials and Preview Features are provided as is, without support, indemnity, or warranty, may be changed or withdrawn at any time, and may not become generally available.
6.2 CORA's aggregate liability for any trial or for use of Preview Features is limited to EUR 10,000.
7. Warranties and disclaimers
7.1 CORA warrants that the Service will perform materially in accordance with the Documentation during the Subscription Term. If it does not, CORA will correct the non-conformity at no charge or, if that is impracticable, either party may terminate the affected Order and CORA refunds prepaid fees for the remaining Subscription Term. This is the Customer's sole remedy for breach of this warranty.
7.2 Except as stated in this Agreement, the Service and Output are provided as is. CORA does not warrant that Output is accurate, complete, or fit for a particular purpose, or that the Service is uninterrupted or error free.
7.3 CORA provides the Service in accordance with the laws applicable to its provision of the Service to customers generally, including the EU AI Act, without regard to the Customer's particular use.
8. Confidentiality
Each party protects the other's non-public information with at least reasonable care, uses it only for this Agreement, and discloses it only to people who need it and are bound by confidentiality. Customer Data is the Customer's confidential information. The obligation lasts five years after the Agreement ends and, for Customer Data and trade secrets, for as long as the information stays confidential. Disclosure required by law is permitted with prior notice where lawful.
9. Intellectual property
CORA and its licensors own the Service, its configuration, prompts, and Documentation. CORA may use feedback from the Customer or its Users without restriction, provided it does not identify them.
10. Indemnification
10.1 By CORA. CORA defends the Customer against third-party claims that the Service, used as permitted, infringes a copyright, trademark, or trade secret, or a patent valid in the EU, and pays resulting damages and costs. CORA may procure the right to continue use, modify the Service to be non-infringing, or terminate the affected Order with a refund of prepaid unused fees. Output is covered as stated in the AI Addendum.
10.2 By the Customer. The Customer defends CORA against third-party claims arising from Customer Data, Input the Customer had no right to submit, or the Customer's unlawful use of the Service.
10.3 The indemnified party notifies the other promptly, gives it control of the defence and settlement, and cooperates at the indemnifying party's cost. No settlement may impose payment or an admission on the indemnified party without its consent.
11. Limitation of liability
11.1 Neither party is liable for indirect or consequential loss, loss of profit, revenue, or business, or loss of data that reasonable backups would have prevented.
11.2 Each party's aggregate liability under this Agreement in any 12-month period is limited to the fees paid or payable by the Customer for the Service in the 12 months before the event giving rise to the claim (the "General Cap").
11.3 For Data Protection Claims, each party's aggregate liability is instead limited to the greater of two times the fees paid or payable in those 12 months and EUR 50,000, or EUR 100,000 where the Order says so (the "Data Protection Cap"). The caps are not cumulative: total liability for all claims never exceeds the Data Protection Cap.
11.4 The caps and exclusions do not apply to breach of section 8 (Confidentiality) other than in respect of Customer Data, to the indemnities in section 10, or to liability that cannot be limited by law, including gross negligence and wilful misconduct.
"Data Protection Claims" means claims arising from a party's breach of the DPA, the Security Standard, or section 8 in respect of Customer Data, where the breach results in unauthorised disclosure of Customer Data.
12. Term and termination
12.1 The Agreement starts when the Customer first accesses the Service or accepts an Order, whichever is earlier, and continues while an Order is in effect. Orders renew for successive periods equal to the Subscription Term unless either party gives notice at least 30 days before renewal. Self-serve plans renew monthly and are cancelled as described in 4.5.
12.2 Either party may terminate for a material breach not cured within 30 days of written notice, or immediately if the other party becomes insolvent. CORA may suspend or terminate immediately for serious breach of the Acceptable Use Policy or where the law requires.
12.3 On termination the Customer stops using the Service and pays amounts due for the Subscription Term. If the Customer terminates for CORA's uncured breach, CORA refunds prepaid unused fees.
12.4 Data on termination. The Customer may export Customer Data during the Subscription Term and for 30 days after it ends. After that period, or earlier on written request, CORA deletes the Workspace and its Customer Data from live systems and confirms deletion in writing; backups roll off within the backup window in the Retention Schedule.
12.5 Sections 3.1, 3.3, 8, 9, 10, 11, 12.4, and 13 survive termination.
13. General
13.1 Governing law and disputes. Finnish law applies, excluding its conflict-of-law rules and the CISG. Disputes are settled by the District Court of Helsinki as the court of first instance. CORA may claim unpaid fees in any competent court.
13.2 Changes to these Terms. CORA may update these Terms. Changes apply to the Customer at the next renewal or, for monthly plans, 30 days after notice. A Customer that does not accept a change may terminate before it takes effect.
13.3 Notices go to the Owner's email address and to support@hellocora.co, and are effective on receipt.
13.4 Assignment. Neither party may assign this Agreement without consent, except to a successor in a merger or sale of substantially all its business.
13.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
13.6 Entire agreement. This Agreement is the whole agreement on its subject and supersedes prior communications. Terms in a purchase order do not apply. If a clause is invalid, the rest stands.
13.7 Language. These Terms are written in English. If a translation differs, the English version prevails.