These terms are an agreement between you and Artificial Innovations Oy ("we", "us"). They apply when you use CORA for yourself, in a personal workspace. A company workspace is covered by the CORA Terms of Service and by the company's own agreement with us, not by these terms.
In short
- CORA Personal is for people aged 18 or over who use CORA for themselves.
- Basic costs €25 a month and Premium €50 a month. Prices include VAT.
- Each paid plan starts with 7 free days. We take your card at the start and charge it on day 7. Cancel before then and you pay nothing.
- For 14 days after your first payment, you can get all of it back.
- Cancel any time. Your plan runs to the end of the month you paid for.
- Your content is yours. We do not use it to train AI models.
- CORA's answers can be wrong. Check what matters.
- Finnish law applies, and you keep the consumer protection of the country where you live.
This summary helps you read the terms; the numbered sections below are the terms.
1. Who we are
CORA is provided by Artificial Innovations Oy, Business ID 3546350-7, Tynnyritie 1 C 98, 02230 Espoo, Finland. Email: support@hellocora.co. For privacy questions: cora@hellocora.co.
2. Who can use CORA Personal
2.1 You must be at least 18 years old.
2.2 CORA Personal is for your own use as a private person. If you use CORA mainly for a business, choose a company plan such as Solo; the CORA Terms of Service then apply.
2.3 Each person can have one personal workspace. It is yours alone: you cannot add members, and you may not share your account or your sign-in with anyone.
2.4 Keep your sign-in safe. If you think someone else has used your account, tell us at once at support@hellocora.co.
3. The service
3.1 CORA is an AI assistant. In your personal workspace it answers your questions, works with the files, notes and connected accounts you give it, remembers what you tell it, and can do tasks for you.
3.2 Before CORA sends anything or changes anything outside CORA for you, it asks for your approval, unless you have told it that a certain kind of task may run without asking.
3.3 Features marked beta, preview or experimental may change or be withdrawn, and may not work as well as the rest of CORA.
3.4 We may change the AI models behind each intelligence level. A change never changes these terms or your privacy settings.
4. Plans and prices
4.1 The plans:
| Plan | Price | AI usage each month | Intelligence levels |
|---|---|---|---|
| Basic | €25 a month | €25 | Auto picks the level for each question |
| Premium | €50 a month | €50 | The person chooses the level; CORA's strongest models |
| Beta, with an invite code | Free | As stated with the code (section 10) | As stated with the code |
4.2 Prices are in euros and include VAT. The price shown in the Service when you order is the price you pay.
4.3 Basic and Premium are monthly subscriptions. We charge your card in advance for each month through our payment processor, Stripe. Your plan renews automatically every month until you cancel it (section 9).
4.4 You can change between Basic and Premium in the Service. Before you confirm a change, the Service shows what you will pay and when.
4.5 If a payment fails, Stripe tries again and we tell you. While a payment is unpaid, AI features may pause. If it stays unpaid, your plan ends. Your content stays.
5. The free trial
5.1 Basic and Premium start with a free trial of 7 days. Each person can have one trial.
5.2 You add a card when the trial starts. Before you start, the Service shows the date of your first payment and its amount.
5.3 We charge your card for your first month on day 7, when the trial ends, unless you cancel before then. If you cancel during the trial, you pay nothing.
5.4 The trial includes €10 of AI usage in total. When it is used up, AI work pauses until your first paid month starts.
6. The 14-day money-back guarantee
6.1 For 14 days after your first payment, you can get all of it back. Use the money-back option on your plan in the Service, or email support@hellocora.co.
6.2 We refund your first payment in full to the card you paid with, without undue delay and at the latest within 14 days of your request.
6.3 Your plan ends when you ask for your money back. The usage the plan included ends with it. Usage you bought as a top-up stays yours.
6.4 The guarantee applies once per person, to the first payment of your paid plan.
6.5 The guarantee is in addition to your rights under the law, including your right of withdrawal (section 7).
7. Your right of withdrawal
7.1 As a consumer, you have the right to withdraw from this agreement within 14 days without giving a reason. The 14 days start on the day the agreement is made: the day you start a trial, a paid plan or the beta.
7.2 CORA is a service you can use at once. When you start a trial or a plan, you ask us to start providing the service straight away, within the withdrawal period.
7.3 The law would let us charge you for the service you used before you withdraw. We do not. If you withdraw within the 14 days, we refund everything you have paid for the plan. During the trial nothing has been charged, so cancelling the trial is enough.
7.4 To withdraw, use the cancel or money-back option in the Service, or send us a clear statement by email to support@hellocora.co. You may use the model withdrawal form at the end of these terms, but you do not have to. You meet the deadline if you send your message before the 14 days end.
7.5 Your first payment is on day 7 and the money-back guarantee lasts 14 days from it, so the guarantee gives you more time than the law does.
7.6 You may also withdraw from a top-up within 14 days of buying it. We then refund the part of the top-up you have not used.
8. AI usage and top-ups
8.1 Everything CORA does for you uses some AI usage: answers, reading your files, searching the web, working in a browser, and the tasks it runs. The Service shows your usage in euros, at CORA's prices (which are not the prices we pay our suppliers), and as a share of what your plan includes.
8.2 Each paid month includes usage equal to your plan: €25 for Basic, €50 for Premium. Usage left at the end of a month does not carry over.
8.3 When your usage runs out, AI work pauses until your next month starts, unless you buy a top-up.
8.4 You can buy a top-up at any time. Before you pay, the Service shows its price, VAT included, and how much usage it adds. We charge your card at once. Usage you buy this way does not expire while you have a plan.
8.5 The Service may show how many hours of work CORA did for you. That is an estimate, not a promise of a number of tasks.
9. Cancelling
9.1 You can cancel your plan at any time in the Service.
9.2 A cancellation takes effect at the end of the month you have paid for. You can use your plan until then.
9.3 We do not refund the rest of a month you have paid for, except under the money-back guarantee (section 6), your right of withdrawal (section 7), section 14 (if CORA does not work as promised) or section 16 (if we make CORA worse for you or stop offering CORA Personal).
9.4 When a plan ends, your personal workspace and its content stay. AI work pauses until you choose a plan again.
10. The beta with an invite code
10.1 An invite code gives you CORA Personal free of charge during the beta. When you redeem it, the Service shows what the code gives: the intelligence levels, the AI usage for each calendar month, and when the beta ends. Most codes give the Premium levels and €25 of usage a month.
10.2 Each person can redeem one code, once. You may not sell a code.
10.3 The beta ends on the date shown when you redeem the code. We may end it earlier, for you or for everyone, for example when the beta programme closes or if you break these terms. When the beta ends, your workspace and content stay; to keep using AI features, choose a paid plan. Usage already given for the current month stays until the month ends.
10.4 During the beta, features may be unfinished and may change. The trial and the money-back guarantee apply to a paid plan, not to the beta itself.
11. Your content
11.1 Your content is yours: what you put into CORA and what CORA produces for you ("output"). We claim no rights in it.
11.2 You allow us to store, process and send your content only to provide CORA to you, to keep it secure, and to fix problems. To produce an answer, CORA sends the parts of your content that the request needs to AI model providers who work for us.
11.3 We do not use your content to train AI models, and our AI model providers are not allowed to either.
11.4 We use your content to improve CORA only if you turn on content contribution in your privacy settings. It is off unless you turn it on, and you can turn it off at any time.
11.5 No company can see your personal workspace, including your employer, even if you also use CORA at work.
11.6 You can delete chats, files and other content at any time, and you can delete your account. To get a copy of your data, email cora@hellocora.co.
11.7 Our privacy notice at hellocora.co/privacy explains how we handle personal data, including the content of personal workspaces, for which we are the controller.
11.8 You are responsible for the content you add. Only add other people's personal data, files or other material that you are allowed to use.
12. AI output
12.1 CORA is an AI system and its output is generated by AI. It can be wrong, incomplete, out of date or one-sided, even when it sounds sure.
12.2 Check important output before you rely on it, especially on health, legal, money or safety matters. CORA is not a doctor, a lawyer or a financial adviser.
12.3 Other people may get similar output when they ask similar things.
12.4 You decide what you do with output, and you are responsible for how you use it, for example what you publish or send to other people.
13. Acceptable use
You may not use CORA to:
- break the law, or help anyone else do so;
- create, store or share content that sexualises or exploits children;
- harass, threaten, defame, deceive or discriminate against people;
- create or spread malware, phishing, spam or other unsolicited bulk messages;
- impersonate a real person or organisation, or create images, audio or video of real people meant to deceive;
- infringe intellectual property or privacy rights, or process other people's personal data without a right to do so;
- make decisions about other people that have legal or similarly significant effects on them, without a person reviewing them;
- probe, overload or attack CORA or the systems of our providers, or try to extract models, prompts or other people's data;
- get around usage limits, approval steps or safety systems;
- resell CORA, share your account, or use CORA to build a competing product.
AI model providers apply their own usage rules. If a provider's safety system refuses a request, CORA tells you.
14. If CORA does not work as promised
14.1 CORA must match these terms and what we tell you about it, for as long as your plan runs. This is your right under chapter 5 a of the Finnish Consumer Protection Act (kuluttajansuojalaki 38/1978), on digital content and digital services.
14.2 If something does not work as it should, tell us at support@hellocora.co. We fix it free of charge within a reasonable time.
14.3 If we cannot fix it, do not fix it within a reasonable time, or the problem is serious, you can get a fair price reduction for the time it did not work, or end your plan and get back what you paid for that time.
14.4 These terms do not limit your rights under consumer law.
15. Suspension
15.1 We may suspend or limit your account if you seriously or repeatedly break these terms, if a payment stays unpaid (section 4.5), if your account puts you, other people or CORA at risk, or if the law requires it.
15.2 We tell you what we limited, why, and how to contest it, unless the law prevents us or telling you would undermine the investigation of serious abuse. You can contest a decision by replying to our message or by writing to support@hellocora.co. A person at CORA reviews it.
15.3 We limit only as much as is needed, and we lift the limit when the reason has gone.
15.4 If you seriously break section 13, we may end this agreement. We tell you why.
16. Changes
16.1 We improve CORA all the time. We may change it, for example to keep it secure, to follow the law, or to make it better. Changes cost you nothing.
16.2 If a change makes CORA clearly worse for you, we tell you at least 30 days before it takes effect. You can then end your plan free of charge within 30 days after the change and get back what you paid for the rest of the month.
16.3 If we stop offering CORA Personal, we tell you at least 30 days before, refund what you paid for time after it ends, and give you time to get a copy of your content.
16.4 We tell you at least 30 days before a new price applies. It applies from your first renewal after that. If you do not accept it, you can cancel before then.
16.5 We may update these terms. We tell you in the Service and by email at least 30 days before an important change takes effect. If you do not accept the new terms, you can end this agreement before they take effect, and we refund what you paid for time after that date.
17. Liability
17.1 We are liable for damage caused by our breach of these terms as consumer law provides.
17.2 We are not liable for loss that we could not reasonably foresee when the agreement was made, or for loss caused by events beyond our reasonable control.
17.3 Nothing in these terms limits liability that the law does not allow to be limited, including liability for intentional acts and gross negligence, or your rights as a consumer.
17.4 You are liable for damage you cause by breaking these terms.
18. Ending the agreement
18.1 You can end this agreement at any time by cancelling your plan and deleting your account. Refunds follow section 9.3.
18.2 We may end it under section 15.4 or 16.3.
18.3 When you delete your account, we delete your personal workspace and its content. Deleted data leaves our backups when the backup period passes. We keep billing records for as long as accounting law requires.
19. Law and disputes
19.1 Finnish law applies to these terms. If you live in another EU or EEA country, you also keep the protection of the mandatory consumer law of that country.
19.2 If something goes wrong, contact us first at support@hellocora.co. We try to solve it with you.
19.3 If we cannot agree, you can ask for help from the Consumer Advisory Services of the Finnish Competition and Consumer Authority (kkv.fi) and take the dispute to the Consumer Disputes Board (Kuluttajariitalautakunta, kuluttajariita.fi). Its procedure is free of charge. If you live in another EU country, you can also turn to the European Consumer Centre or to the consumer disputes body or consumer authority of your own country.
19.4 You can also take a dispute to court. As a consumer you can bring it in the court of the place where you live, in Finland or in another EU country.
20. General
20.1 We may transfer this agreement to a company that takes over our business. Your rights under these terms stay the same, and we tell you if it happens.
20.2 If a part of these terms is invalid, the rest still applies.
20.3 We send notices to the email address on your account and show them in the Service. You can reach us at support@hellocora.co.
20.4 These terms are written in English.
Model withdrawal form
Fill in and send this form only if you want to withdraw from the agreement.
To: Artificial Innovations Oy, Tynnyritie 1 C 98, 02230 Espoo, Finland, support@hellocora.co
- I withdraw from my agreement for the following service: CORA Personal (Basic / Premium / beta)
- Started on:
- Name:
- Address:
- Email address of the CORA account:
- Signature (only if you send this form on paper):
- Date: